Which Tools Should Be In Your Small Business Tech Stack…

Small businesses and big challenges tend to share the same room. You need tech to level the playing field.

A well-built technology stack can empower people, optimize processes, and maximize profits. 

This is especially true for startups and small businesses that face huge hurdles even with leaner teams and tighter budgets. The right tech stack enables small companies to punch above their weight, making its careful and ongoing development indispensable to their growth and competitiveness. 

Every company needs a core set of digital tools to complete tasks and make life easier. But that doesn’t mean you should cram every software or app you come across into your technology stack — even if it’s free. 

Why? Because complexity and fragmentation in your toolset will do more harm than good. A successful tech stack isn’t about how many tools you have. It’s about having the right ones tailored to your specific needs. Redundant, non-interoperable, and inefficient solutions can hurt your team’s productivity and the quality of your output. 

So, let’s jump right into what exactly is a tech stack and how it can benefit your small business.

What is a tech stack? 

A technology stack is the combination of software services, applications, platforms, hardware, and other digital resources a company uses to perform core business functions and achieve goals. 

It includes software solutions for common operations such as human resource management, marketing, internal and external communication, accounting, and sales. A good tech stack is streamlined and cohesive, where the tools work well together to meet your business process requirements.

Why is a tech stack essential to your business?

While their main function is to support and facilitate business processes, tech stacks can achieve a lot more. When properly selected and implemented, it can speed up processes, reduce costs, improve productivity, elevate customer satisfaction, and drive innovation. 

It’s no wonder the market for business software has been expanding at a brisk pace. In 2022, the global business software and services market clocked in at $474.61 billion, with an expected growth rate of 11.9% annually (CAGR) from 2023 to 2030. This surge reflects the feverish demand for software solutions that facilitate better decision-making, cost-reduction measures, and improved profitability.

Let’s look at some of the benefits of having a tech stack.

1) Enhances efficiency and productivity

With limited resources, small businesses rely on efficiency to grow. A US Chamber of Commerce study revealed that 94% of small business owners use technology to help run their companies more efficiently. Using the right technology can optimize, simplify, or automate processes, allowing employees to work faster and with fewer errors. 

Software tools such as messaging apps, text editing software, calendar schedulers, and customer relationship management (CRM) platforms help ease workflows and accelerate business processes by automating repetitive tasks, enforcing data validation, and providing real-time monitoring. 

McKinsey estimates around half of current work activities could be automated through process automation and virtualization in the next few decades. 

2) Improves communication and collaboration 

Effective communication and collaboration are crucial for any business, regardless of size or industry. A tech stack provides small businesses with tools that help keep team members on the same page, clarify shared goals, work with the same data set, and achieve new milestones together — regardless of physical location. 

Specifically, many small and medium-sized businesses (SMBs) use cloud-based communication tools to foster a more connected, collaborative, and productive work environment. 

3) Reduces costs

Cloud-based solutions, for example, eliminate the need for expensive on-premises infrastructure and maintenance. Meanwhile, native data validation features help minimize costly human errors. Workflow automation, such as those used in many project management and customer relationship software, helps teams save both time and money by adopting smarter resource allocation practices.

4) Supports growth and scalability

Scalability is crucial for small companies aiming to acquire the agility to sustain rapid growth or respond to market disruptions. A flexible technology stack lends organizational agility by providing scalable solutions that adapt to its changing needs. As an organization evolves, its core technology tools should similarly adapt to ensure that operations remain smooth and efficient, regardless of the current business climate.

5) Enhances customer experience and satisfaction

The right applications integrated into your tech stack can help deliver better customer services and experiences. Applications such as personalized recommendation systems, on-demand chatbots, and tailored messaging solutions can take customer engagement to the next level, leading to higher satisfaction scores. 

6) Helps make smarter decisions 

Access to real-time data and analytics software allows companies to make informed decisions. With the right insights, you can identify the behavior and preferences of your customers, operational bottlenecks that undermine productivity, and spot market trends that create risks and opportunities for your business. This data-driven approach helps your team gain more clarity and confidence to develop and execute better strategies for your business. 

7) Helps maintain a competitive advantage

Since the right mix of tools and platforms helps improve efficiency, productivity, and decision-making, companies with excellent tech stacks are better able to survive and thrive in different economic conditions. In fact, a Teneo study cited by the US Chamber of Commerce showed that small businesses that fully embrace technology outcompete their peers and have a rosier outlook about the future.

8) Drives innovation and business transformation

Global IT spending is expected to reach $5 trillion by 2024, driven by investments in emerging technologies (such as the next batch of powerful AI software) that foster business and digital transformation. Using smarter technologies, small businesses gain an enhanced ability to innovate and deliver better products, services, and customer experiences.

9) Maximizes return on investment (ROI) 

Investing in a well-curated technology stack delivers the cost-efficiency ratio and ROI figures that make finance officers smile. That’s because all the benefits of a small business tech stack — higher productivity, improved profit margins, and smarter decision-making — ultimately combine to pump up the bottom line.

Essential tools in a small business tech stack

From creating and selling a product to managing and training people, small companies rarely have less than a full plate just running their daily operations.

That’s why organizations heavily invest in a comprehensive and well-integrated technology stack. 

One way to determine whether a specific tool is essential is to imagine not having access to it for an hour or an entire day. Would it significantly disrupt any of your operations or departments? If so, then the tool is a crucial element of your stack. Otherwise, you can have more freedom on whether to keep it or not based on a simple pros and cons analysis.

The following are some common business functions or tool categories that may be relevant to your startup or small organization: 

• Core productivity suite and foundational tools: These comprise the most basic productivity software most organizations rely on. Think email, word processors, spreadsheets, presentations, calendars, chat messaging, video conferencing, and cloud storage. 
• Communication and collaboration tools: Email, instant messaging, and video conferencing tools facilitate communication and collaboration among team members. In addition to communication services already included in your foundational tools, you can consider other applications to enhance team collaboration. Many of these stand-alone apps have seen wide adoption among organizations of all sizes and industries.
• Accounting and finance tools: Accounting software is essential for managing your finances, tracking expenses, sending invoices, preparing taxes, and generating financial reports. 
• Human resource management tools: HR software encompasses many processes and helps manage recruitment, contracts, employee records, timekeeping, benefits, and payroll.
• Learning and development and corporate training tools: Technology without human talent would be hard-pressed to take you to the big league. You need a highly motivated team with the right skills to move your business forward. A well-rounded learning management system (LMS) or custom LMS platforms can onboard new employees and customers, manage workforce training, upskill teams, and support their leadership pipeline. 
• Customer relationship management (CRM) tools: These tools help you manage customer data, monitor client activities and interactions, track sales opportunities, and improve customer satisfaction. 
• Project management tools: These help you organize tasks, set milestones, establish accountability, allocate resources, track a project’s progress, and enhance team collaboration.
• Sales enablement and marketing automation tools: As an important part of your revenue engine, these help you simplify your marketing efforts, generate and engage leads, automate tasks, and measure the effectiveness of your campaigns. 
• Website development and e-commerce tools: Today’s businesses need to grow an online presence. You’ll need a visually appealing website, a content management system, and a platform for facilitating product listings, shopping carts, and online transactions.
• Web analytics tools: A website is only as effective as the insights you draw from it Analytics software helps you track visitor behavior, measure content performance, and refine your strategies to improve engagement and conversion rates.
• Design and user experience tools: Great design and memorable user experiences can help you drive conversions, improve customer satisfaction scores, and support your company’s revenue performance. Design software, rich media authoring platforms, wireframing tools, and similar resources can help increase your brand’s mindshare among your target audiences. 
• Security and compliance tools: Security software is imperative to protect your business and customers from cyber threats, such as malware, phishing attacks, privacy violations, and data breaches. There is a wide range of security tools, including anti-virus software, compliance platforms, and password management tools, to safeguard your digital assets and ensure compliance with data protection laws. 
• Customer service and tech support: Customer service software helps companies manage customer inquiries, track issues, and ensure timely resolutions. These tools help you stay responsive and maintain high customer satisfaction levels.

How to build an effective small business tech stack

Building the right technology stack is a strategic business investment that can help you avoid costly changes and wasted time. 

Once you have created a shortlist of applicable technology solutions that can be added to your stack, you can: 

• Trim your options through a set of adoption criteria
• Take key steps towards final selection and procurement
• Address adoption issues and challenges

Key adoption considerations surround the software’s effectiveness, ease of use, compatibility, and cost. Moreover, think about whether the system takes into account the best security practices. 

Source: GoSkills

Ask yourself:

• Will this tool grow with my business?
• What is the contract period, and are there flexible terms?
• What level of customer support is provided?

Self-assessment: which tech to take?

Tech is great, but not every shiny tool should find its way into your stack. In fact, overinvesting in redundant tools can be detrimental to your small business. A study published by The Harvard Business Review found that employees at Fortune 500 companies wasted around four hours each week just switching between collaboration tools during the pandemic. 

Adopting new technology involves making decisions that can be hard to reverse. These decisions impact multiple aspects of your company and, if poorly made, can frustrate people or disrupt processes. Even free tools require initial investment, such as time for team training or future upgrade costs for premium features.

The important factor, however, is the applicability and effectiveness of each technology asset on your bucket list. Before adding any new platform or app, evaluate your specific needs, limitations, and goals.

Consider these factors:

Products and services 

What products and services does your company offer? How do your teams create and deliver them to customers? Choose tools that support these processes.

Business model 

What does your company need in terms of people, processes, and technologies to conduct everyday operations, perform business functions, and achieve planned milestones? Understanding your business workflows and activities like production or development, human resource management, sales, marketing, corporate training, and customer support will help you pick the right tools for your tech stack. 

Industry requirements 

Every business operates within an industry ecosystem, often governed by regulations and best practices. Identify any industry-specific regulations, local laws, and compliance standards your small business needs to meet. Data privacy and protection laws, for example, require organizations to use technology tools that meet privacy and security standards.

Team size, composition, and structure 

Assess your company’s number of employees, roles, and tech proficiency level. Your tech stack should align with your team’s capabilities. For example, a small business might be more feasible to go for a simpler platform than to acquire an expensive enterprise-grade solution. 

Budget constraints 

Like it or not, the composition of your stack largely depends on how much you can allocate for IT spending. Don’t worry. Many powerful platforms and effective applications provide freemium and affordable versions for small teams. Allocate funds for paid solutions that meet the core functional requirements of your business if affordable alternatives aren’t available.

Target market

Understanding the demographics, preferences, and behaviors of your target customers will help you zero in on the appropriate tools that can help enhance customer engagement and experience. 

Scalability and growth objectives

Your tech stack should help scale your business when growth opportunities and market risks call for a leaner but more focused operation. Look for solutions to meet your growth objectives without disrupting your workflows or breaking the bank. Can the solution readily support a larger team or an expanded customer base? Consider your short—and long-term goals to ensure your tech stack can scale and adapt to evolving business needs. 

Best practices for your small business tech stack

A proactive approach to buildout can help you organize, consolidate, and optimize your technology stack. Here are some important steps to consider: 

1. Conduct an audit. Evaluate your current technology infrastructure to identify gaps and areas for improvement. Assess your business needs by determining core business functions, processes, and goals. 
2. Prioritize the essentials. Figure out what’s most important for your business and start there. Give priority to the tools that are most critical to your business operations. 
3. Do your research. Explore different tools and compare their feature sets. Check reputable review sites such as G2 to evaluate comparative costs, capabilities, and customer feedback. Choose highly rated but affordable options. Conduct pilot tests of shortlisted tools (especially those that offer free versions and trial periods) and document the findings for better understanding. 
4. Implement your final choices. Take a phased approach, starting with foundational components and gradually adding more essential solutions as needed to avoid overwhelming your team.
5. Train your team. Ensure that everyone builds adequate proficiency in using the new tools. Offer flexible end-user training to help them generate the most value from your tech stack. 
6. Monitor and improve. Track tool performance and make adjustments. Continuously monitor and update every component to future-proof your technology stack. 

New tech challenges and how to address them

There are many challenges to selecting and implementing the essential components of your technology stack. Here are some tips on how to tackle some common issues: 

• Cost justification: Tech investments involve significant costs, especially for small businesses. To justify the expense, present an ROI or cost-benefit analysis that helps build a strong case for the subject solution. Highlighting success stories, especially those that occur in your industry, can ease resistance from the gatekeepers of finance. 
• Implementation issues: Data migration can be a serious challenge. Ensure that you have a duly reviewed and approved comprehensive migration plan well before the implementation date. Review the checklist and involve stakeholders and tech people early in the process. This ensures a smoother transition and minimizes the risk of complications.
• Employee resistance: Rolling out new tools can sometimes be met with stiff resistance from staff unwilling to accept change. To mitigate this, ensure an effective onboarding and training program prior to adoption. Take a phased approach whenever possible. Provide ongoing support, monitor progress, and gather feedback to understand and resolve your employees’ concerns. Assign “champion users” who can advocate for the new technology and help train their peers. 

Stacking up success

Technology enables small businesses to solve big problems. A stack of carefully selected software solutions can transform your business by driving significant improvements across the board. 

If done right, such a tech stack could be the dose of steroids your small business needs to drive productivity, increase customer satisfaction scores, and improve profit margins. 

Interested in enhancing your small business operations? Learn how digital work order software can contribute to a more effective tech stack.

Edited by Monishka Agrawal